Our One Call For All Service Philosophy Fits Any Business

onecall@Gsolutionz.com

Gsolutionz has a Service Center that is the first support group to provide an envelope of service that surrounds all the computer, telephone system, Telephone Company, and system training from a single source. One call to our center and we support and take care of your problem. Call 1-877-968-7122 or onecall@Gsolutionz.com.

Services include unbeatable response times. Our support is available nationwide, 24 hours a day, seven days a week. In addition, we can show you how to use your communication system as a tool for unparalleled customer service and increased management team productivity.

"One Call for All - Maintenance Contracts Offers"

One Star - Standard Plan

Included in Gsolutionz Maintenance Agreement @ no additional charge

Remote Telephone Support answers questions remotely, facilitates trouble reporting, problem diagnosis, product features and functions.(1)

Shipment of Replacement Units ensures that your phone system is back up and running. Repair and replacement of faulty components, as soon as possible without waiting for the return of original repaired components.(2)

Report Repair / Problem issues to local operating company, Long Distant Carrier and ISP.

Dispatch on-site technician to replace defective parts or equipment when needed.

Two Star - Selected Partner

Includes everything in the One Star Standard Plan Plus...

Yearly Remote "Tune Up" of your communications system (3)

Yearly On-Site training session & re-programming. (4)

5% discount on any products or services purchased through Gsolutionz

Three Star - Premium Partner

Includes everything in the One & Two Star Plan Plus...

Managed Problem Resolution from start to finish with your Local Operating Company, Long Distance Carrier, or ISP.

Remote System Administration support. (5)

10% discount on any products or services purchased.

1. Maximum of 30 minutes per occurrence and 1 hour per month

2. Replacement request received by noon will be delivered the next business day contingent on product availability

3. One hour programming session requires a 90 day waiting period after contract becomes effective

4. Two hour administration or end user training session requires 90 day waiting period after contract becomes effective

5. Up to twenty-four (24) hours of system, programming support requires a 90-day waiting period after contract becomes effective.

"One Call Service Offering" - Block Time

With our comprehensive and flexible Gsolutionz Maintenance Services Agreement portfolio, we are excited about our new offer, the "One Call Service Offering". This enhancement allows your company to select the service solution that best fits yours business needs.

Gsolutionz Maintenance Services can provide the expert team and tools that support customer's needs to keep your vital multi-vendor communications network operating smoothly for the entire year. Our certified technicians, engineers, and skilled consultants of Gsolutionz Maintenance Services provide powerful technical support that is tailored to meet a customer's individual business needs.

With our comprehensive and flexible Maintenance Services Agreement, you can choose the level of support that's right for your company -from remote monitoring, parts availability, to full on-site support, and now your company will have the ability to purchase blocks of time to be used at your discretion.

And with Gsolutionz Services, customers get something else-our solid history of performance. We have a legacy of experience in voice systems that extend well over 30 years, as well as solid data and convergence expertise supporting multi-vendor and multi-technology environments.

Gsolutionz is a national leader in communication systems, applications, and services. We design, deploy, and manage networks for businesses that range from 5 to 500 desktops. Customers range from small business and nonprofit agencies up to sophisticated international Call Centers. They rely on Gsolutionz for reliable, secure networks that facilitate customer relationships, enhance productivity, and maximize profitability.

Gsolutionz provides customers reliable, secure business telephone systems, and applications that help our customers improve customer relationships, employee satisfaction, and profitability. Our senior team has over 50 years of industry experience in providing communications solutions. The company provides "State of the art technology solutions that fit your business". We sell, support, and provide value added services throughout California Washington & Oregon. The unique support we offer our customers is access to our "One-call for all" customer hot line that allows customers to received support in LAN & WAN, wireless solutions, Avaya Telephone systems, and Voice over Internet.

The Gsolutionz "One Call Service Offering-Block Time" delivers the convenience of a single point-of-accountability for system changes, updates, moves, new wiring, telecommunication billing issues, and multi- network Vendor support. Gsolutionz services will provide customers with access to remote and on-site technical support. By purchasing, a block of time your company will receive the discounted hourly rate as well as a markdown on newly purchased equipment.

Call Now for a quote!

Repair Services...we can repair and/or refurbish your current telecommunications equipment.

Remote Administration to assist in updating and maintaining your communications system, we provide remote programming and remote diagnostics services.

Warranty Services...all new equipment and systems carry a one-year parts and labor manufacturer's warranty against defects and normal wear. We also offer options for extended warranty services for year two and beyond.

Maintenance & Technical Support Services...we can provide 24 X 7 service and support from skilled technicians for both hardware and software.

System Training...Gsolutionz offers on site or remote training for both end users and system administrators. Training consists of system information, phone design, and overall usage of the equipment to maximize its capabilities. A certified trainer is available to assist customers with the most effective use of there existing equipment. Programs are available and customized for each customer's requirements.

We provide both initial training and re-training, as well as on-going support, on both operational and administrative levels. For more information about our onecall@gsolutionz.com.

System Programming...Gsolutionz offers both remote and on site programming for your Avaya Products. Support includes answers to questions about your system, facilitates trouble reporting, problem diagnosis, product features and functions.

System programming offers can be customized to your business and allows each customer to purchases the services they need. Training can include:

Re-Programming and updating the design of your existing Avaya system

Updating the Auto Attendant Recording

Voice Mail clean up and re-design

New labels for telephones