DuVoice- Avaya Merlin Magix

Related Products: Partner ACS Merlin Magix Avaya Definity Servers

Voice mail, Fax Mail, IVR, and Unified Messaging for Magix.

DuVoice products integrate with:

Legend Release II & above

MAGIX

VS Ensemble, PAL and DV2000 connect to 012 or 016 cards and use standard Avaya Mode Codes.

DV2000 also utilizes CTI Link for special applications.

DV4 offers all the features of the larger DV2000 but in a smaller package. With Unified Messaging, 4 ports of voice, 1 port of fax, 225 mailboxes and 500 hours of storage, DV4 is a great match to Legend and Magix. Since DV4 is located outside of the KSU, you have room for one more station card than with the OEM solution, allowing for a larger ultimate phone system capacity.

DV2000 solves the need for a larger network integrated messaging solution for up to 48 ports. VeMail Unified Messaging for voice and fax mail are available on this platform. Several third party solutions are available on DV2000 as part of our Hosted Solutions program - consolidating applications on one platform saves time, space and money.

VS Ensemble is the 4 to 8 port, 130 hour, 500 mailbox system that offers all of the advantages of Magix Messaging, at a lower cost and with additional features and scalability. VS Ensemble does not take up valuable card slots in the MAGIX KSU- allowing larger ultimate capacity.

NetSatisFAXtion family of inbound / outbound fax server products from FaxBack is one of the Hosted Solutions applications available on DV2000. Now subscribers can send faxes straight from the desktop without a dedicated modem and analog telephone line.

OAISYS Net Phone Makes your MAGIX truly magic. Net Phone allows you to answer, dial, put on hold and transfer calls using your PC mouse. That's just the beginning. Incoming and outgoing calls automatically generate a screen pop of the MS Outlook contact window for that caller. You can automatically dial calls from Outlook as well. User definable DSS/BLF 'buttons' and IM chat functions further enhance the usefulness of this package.

CASH the full featured call accounting package is another third party service hosted on DV2000.

VeMail is what we call the unified messaging features of the DV2000 family of products. Voice messages are copied as compressed .wav files, faxes are converted to .tif files files - both are attached to SMTP e-mail messages and delivered to recipients for them to open on their PCs.VeMail works on any network, with any E-mail service and requires no special client software or seat licenses. Unified messaging has never been easier, or more affordable.

DV2000 InnServer is a special DV2000 package that gives the hotel owner a full set of hotel / motel mailbox features. DV2000 integrates with numerous Property Management Systems (PMS). Using the CTI link, DV2000 passes PMS information to the switch to activate and deactivate phones. InnServer also hosts optional Check Inn PMS and Call Inn hospitality call accounting from InnSoft making an all in one box solution for your hospitality applications.

MediServer version of DV2000 and DV4 gives medical practice offices a powerful applications with identifiable ROI.

Patient Reminder reads from a copy of the clinic's database to call patients to remind them of upcoming appointments.

Test Results lets patients identify themselves and access results to recent medical tests.

Powerful voice mail and unified messaging features give medical professionals the communications tools they need.

DV2000 integrates thoroughly with MAGIX to complement the call centers features available in the switch. Up to 99 queue announcement greetings can be played to callers while they are in queue. "Self service" features include an IVR application that enables callers to find dealers by entering their zip.