Avaya Communication Manager

    Communication Manager is the facilitator of Intelligent Communications and is the next generation of Avaya call processing software. Designed as an open, scalable, and highly reliable telephony solution, Communication Manager effectively scales from under 100 users to as many as 36,000 on a single system and to more than one million users on a single network. Communication Manager is the foundation for building complete enterprise communication networks by supporting Distributed Communications System (DCS) and Q-Signaling (QSIG) protocols over TDM, ATM or IP networks to provide centralized voice mail, attendant operations, and Customer Relationship Management capabilities across multiple sites.

Product Details
    Communication Manager delivers on the promise of IP by offering a no compromise approach to convergence in terms of reliability and functionality. Designed to run on a variety of Media Servers, Communication Manager provides centralized call control for a resilient, distributed network of media gateways and a wide range of analog, digital, and IP-based communication devices. As the core telephony software for Avaya MultiVantage™ Communication Applications, it gives enterprises the flexibility to introduce advanced IP telephony solutions as needed while leveraging their existing infrastructure investments.
    Avaya Communication Manager features are delivered over IP. The software can be managed through the server's existing system administration tools, and which is made easier for multi-location enterprises by taking advantage of the Communication Manager capabilities like call routing, cost accounting, self-diagnostics, security, toll fraud protection, and remote access applications.
    Communication Manager allows you to centralize call processing and administration onto powerful servers while at the same time extending the full breadth of applications to survivable gateways at other locations. Customers that have campus environments and multiple branch offices will benefit by building flexible communications networks that can be centrally managed. 
    Applications like IP Softphone and IP Agent, which are utilized to create a distributed Call Center, bring the power of Communication Manager to users whether they are in the office or working remotely. The distributed switching and call processing capabilities of Communication Manager allows switching at all levels of the network. Communication Manager supports open standards such as H.323 Call Control, SIP and H.248 Media Gateway Control.
    Enterprises require a flexible approach to voice convergence in which a mixture of packet and circuit switched technologies is applied in ways that are best suited for the customer endpoint, application or trunk needs. Communication Manager is designed to provide interconnection of both traditional analog, digital, and IP communication devices in a single communications environment. Enterprises are given maximum flexibility to implement convergence Communication Manager even allows separation over circuit switched networks and signaling (call control) over IP networks between servers and communication devices, and between servers and port networks.