Avaya Unified Messenger®

The Avaya Unified Messenger® solution - Microsoft® Exchange version 5.0 extends the functionality of an existing e-mail messaging system by providing one mailbox for voice mail, e-mail, and fax messages. Users can retrieve, respond to, and manage all of their communications from a touch-tone telephone, multimedia PC, or Internet connection. They have the power of voice mail at their desktop via Microsoft® Outlook® and the Avaya Voice Form, which allows them to play their voice messages on their PC or through any telephone, and reply with a voice message or with e-mail.

With the Unified Messenger application, it's easy to send and retrieve messages when users are away from their office. Enhanced notification functionality helps ensure that they can respond quickly to any type of incoming communication-whether they are working on-site or remote-enabling them to collaborate with colleagues or serve customers promptly and efficiently. Users have the flexibility to reply to a message, regardless of the form in which it was originally created, without having to switch to a different inbox or application. They can retrieve and manage voice messages with e-mail, or e-mail messages by phone. From their phone, users can listen to their e-mail messages using text-to-speech conversion, and e-mail messages and attachments can be converted to faxes for printing on a fax machine. The Unified Messenger application makes it easy to stay in touch from any location.

The Unified Messenger application connects to most major PBXs and IP PBXs, enabling a full range of dynamic call and messaging options. The system uses an intelligent approach for routing phone calls, voice messages, e-mail messages, and faxes by employing categories that customers define: by type, priority, time, and date.

With its scalable and open system architecture, the Unified Messenger application is a secure investment. By adding servers as needed, this modular design can grow with organizations to support thousands of users, enterprise-wide. There is no need to upgrade the entire system to gain capacity or capabilities. Leveraging an existing Microsoft Exchange infrastructure helps eliminate the need to retain and manage separate voice and e-mail systems, reducing total cost of ownership. The Unified Messenger application provides a single mailbox for each user, which allows for a simple, single point of administration. It delivers a host of features and benefits, while making the system easy for the administrator to manage and operate. It helps reduce costs by using centralized management tools that combine the administrative interface for voice and e-mail. As employees move, or as needs change, updates to the directory are automatically replicated to all systems, so changes need to be made only once for voice mail and e-mail.