Avaya / Microsoft CRM Solutions

Gsolutionz is an approved Avaya and Microsoft CRM Provider who specializes in sales and support of the "The Avaya Microsoft CRM Solution".

Avaya and Microsoft have built a CRM solution to meet specific needs of small and medium size businesses. An integrated Contact Center and CRM solution adds telephony capabilities to Microsoft CRM Links customer touch (via Avaya IP Office) with customer relationship management (via Microsoft CRM) Delivers customer data directly to your customer touch points:

Sales

Service

Integrated sales and customer service database

Complete view of customer history, automated incident management, and searchable knowledge base

Reporting tools to analyze and forecast business and employee performance

Leads and opportunity management

Easy to deploy, customize and use--accessible from Microsoft Outlook®