Magic on Hold (MOH)

Avaya's MagicOnHold® systems provide an alternative to leaving callers waiting in silence on 'hold', and running the risk that they will hang up. With a MagicOnHold system, you have a choice of professionally recorded announcements or music to help turn 'hold time' into an opportunity to generate sales and improve your customers' experience with your company. And, MagicOnHold systems deliver crisp, clear all-digital sound, no matter how many times a recording is played.

Announcement Systems Portfolio

Magic-On-Hold - On hold announcements using a digital tape deck

Magic-On-Hold Express - On hold announcements remotely uploaded any time of the day or night from our Simply Magic Productions Studio

Professional Announcement Recordings (PARS) - Professional Announcements for Voice Messaging, Voice Response etc.

Delayed Announcements - For announce only, in-queue and information announcements, and broadcast messaging

NetSound FX - For professional announcements on the Inter/Intranet encourage business callers to remain in que until a representative is available provide valuable information when callers are asked to hold enhance the perception of the business when a calling customer is required to utilize an automated call processing system.