Thank you for considering Enhanced Solutionz Program (ESP). ESP is a completely new way of looking at how telecommunications is
utilized and managed in your business.
Since Alexander Graham Bell invented the telephone in 1876, this technology has been delivered to you like a one way street, “here is your phone system, call us when it breaks”. The only time you had
interaction with the company who sold you the technology was when the system needed some type of repair.
The technology has evolved, moving from electromechanical to electronic in the 1980’s, from electronic to software based in the 1990’s, to today’s technology, based on Voice Over Internet Protocol (VOIP).
With this evolution came two byproducts;
1. High degree of systems sophistication
- 2. Higher expected service levels by common customers
As this advanced technology began to appear in the small and medium sized businesses, most organizations were not equipped to take full advantage the technology. Most systems would quickly deteriorate into simple answer, hold,
transfer and voice mail functionality. Usually, systems would be replaced every 5 years, and the unproductive process would begin all over again. This has resulted in a low value equation for the telephony investment and less than desired customer
satisfaction.
ESP takes this outdated “one way street” mode of telephone system/vendor/customer relationship and replaces it with a proactive suite of professional services designed to increase profitability,
customer satisfaction, employee productivity and satisfaction. With ESP, your organization gets “an A Player” on your team, focused on telephony, for a drastically reduced price.
Click here and our ESP account team will contact you with complete details on how ESP can benefit your organization.
